Here you will find answers to your questions about your JURA product. Select the product line and then the model. The product manual in PDF format, tips on using the product and any other available resources will appear on the tabs below.

Selected model: ENA 7

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    Everyday care

    To ensure that your IMPRESSA or ENA produces top-quality coffee and functions correctly, the machine should be cleaned and maintained on a daily basis. You should proceed as follows:

    • Empty coffee grounds container and drip tray every day and rinse with hot water.
    • Clean and de-scale the machine or change the CLARIS plus filter cartridge when instructed to do so in the display.
    • Wipe the machine surface with a damp cloth or wipe the coloured front panels with the JURA caring cloth.
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    Integrated cleaning programme

    The cleaning programme of your ENA 7 can be started in two ways:

    • With a display prompt:

    When CLEAN/READY is displayed, press the Maintenance button under the cover behind the Rotary Switch. EMPTY TRAY appears.

    Follow the instructions on the display.

    • Without display prompt:

    When READY is displayed, press and hold the Rotary Switch until RINSE appears. Press the Rotary Switch. RINSE appears on the display. Turn the Rotary Switch until CLEAN is displayed. Now press the Rotary Switch. EMPTY TRAY appears. Now follow the instructions for cleaning the machine after a prompt.

    • Note: As long as PRESS ROTARY is displayed, the cleaning programme cannot be started.
    • Tip: Always remove the drip tray for about 10-15 seconds, even if it was already emptied prior to starting the programme.
    • Tip: If ADD TABLET does not disappear from the display, this means the powder chute was not closed properly. Close the powder chute again and the cleaning operation will continue.
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    Integrated descaling programme

    The descaling programme of your ENA 7 can be started at any time with or without a display prompt:

    • With a display prompt:

    When DE-SCALE/READY is displayed, open the cover behind the Rotary Switch and press the Maintenance button. EMPTY TRAY appears.

    Follow the instructions on the display.

    • Without display prompt:

    When READY is displayed, press and hold the Rotary Switch until RINSE appears. Press the Rotary Switch to enter the programme item. RINSE appears on the display. Now turn the Rotary Switch until DE-SCALE is displayed. Press the Rotary Switch. EMPTY TRAY appears. Now follow the instructions on the display.

    If DE-SCALING remains displayed for a long time, this means the descaling programme was started with too much liquid or water was replenished before the tank was empty.

    • Tip: Start the descaling programme again with 0.5 l water. All the water in the water tank is sucked out during the programme. Please do not replenish water until the display prompts you to do so.

    If you are prompted to descale even though the CLARIS Blue filter cartridge has been inserted, this means the machine was not set to filter use in programming mode.

    • Tip: Remove the filter and run the descaling programme. Then insert a new filter and change the machine over to using a filter.
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    Changing the CLARIS filter

    The filter change programme of your ENA 7 can be started at any time in two ways:

    • With a display prompt:

    When FILTER/READY is displayed, open the cover behind the Rotary Switch and press the Maintenance button. INSERT FILTER appears on the display. Insert a new filter and press the Rotary Switch. Follow the instructions in the Instructions for Use.

    • Without display prompt:

    When READY is displayed, press and hold the Rotary Switch until RINSE appears. Press the Rotary Switch to enter the programme item. RINSE appears on the display. Now turn the Rotary Switch until FILTER is displayed. Press the Rotary Switch. INSERT FILTER appears on the display. Follow the instructions in the Instructions for Use.

    • Note: The water may be slightly discoloured. This is not harmful to health.
    • Tip: The CLARIS Blue filter cartridge should be replaced every two months if you do not prepare many beverages, even if no message appears on the display.
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    Cleaning the Easy Cappuccino frother / fine foam frother

    If the Easy Cappuccino frother / fine foam frother is to fulfil your coffee dreams, it needs to be cleaned regularly.

    • Tip: rinse the frother with fresh water after use. To do this, dip the hose in a container of water and draw off steam until only clean water flows.
    • Note: the Easy Cappuccino frother / fine foam frother can be completely disassembled for the purposes of giving it a thorough clean.
    • Tip: to ensure that all traces of milk are removed, we recommend using the Auto Cappuccino Cleaner from time to time.
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    Cleaning the Professional Cappuccino Frother / Professional fine foam frother

    If the Professional Cappuccino Frother / Professional fine foam frother is to fulfil your coffee dreams, it needs to be cleaned regularly.

    • Tip: rinse the frother with fresh water after use. To do this, dip the hose in a container of water and draw off steam until only clean water flows.
    • To ensure that all traces of milk are removed, we recommend using the Auto Cappuccino Cleaner regularly.
    • The Professional Cappuccino Frother can be completely disassembled for the purposes of giving it a thorough clean.

     

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    Coffee taste and coffee temperature

    Coffee taste:
    Are you dissatisfied with the coffee taste? A poor coffee taste may be due to the following possible causes:

    • The descaling programme was performed with the CLARIS Blue filter cartridge inserted. In this case, remove the filter, insert a new one and programme the machine as appropriate.
    • Your coffee beans are "sour". Empty the bean container and fill it with fresh beans.
    • Tip: You can adjust the coffee strength to suit your taste before preparation. Turn the Rotary Switch before coffee preparation to select from MILD, NORMAL and STRONG. For the strongest coffee, press the Aroma Boost button.

    Coffee temperature:
    Is your coffee not hot enough? A coffee temperature that is too low may be due to the following frequent cause:

    • The coffee temperature was set to NORMAL instead of HIGH in programming mode.
    • If you are not using a CLARIS Blue filter cartridge, your machine might have built up limescale deposits. Check the water hardness, programme the machine accordingly, and perform descaling.
    • Tip: Prewarm your cup!
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    Display and text messages

    DE-SCALE/READY is displayed even though you are using the CLARIS Blue filter cartridge.
    • The CLARIS Blue filter cartridge has been inserted but the machine has not been set to filter use in programming mode
    • Tip: Remove the filter from the water tank and run the descaling programme. Then insert a new filter and change the machine over to using a filter.

    The descaling programme cannot be started.

    • The machine was not set to filter use in programming mode.
    • Tip: Remove the CLARIS Blue filter cartridge and set the water hardness.

    DE-SCALING is displayed for a long time.

    • The descaling programme was started with too much liquid or fresh water was replenished too soon. All the water in the water tank must be sucked out during the descaling programme.
    • Tip: Perform the descaling programme again with 0.5 l water.

    READY is displayed but the coffee does not taste good.

    • The descaling programme was performed with the CLARIS Blue filter cartridge inserted. However, the machine was not set to filter use in programming mode.
    • Tip: Remove the used filter, insert a new one and programme the machine to use the filter.

    EMPTY GROUNDS is not displayed.

    • The drip tray was removed for more than 10 seconds but was not emptied. Empty the drip tray and reinsert it.
    • Tip: Only empty the drip tray when the machine is switched on.
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    Caramelised coffee beans

    To ensure that your machine provides satisfaction for a long time and to avoid repairs, please note that the grinder on your JURA coffee machine is not suitable for coffee beans that have been treated with additives (e. g. sugar) during or after roasting.

    Use of such coffee mixtures can result in damage to the grinder. Any repair costs incurred as a result are not covered by the warranty provisions.

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    Milk foam

    The ENA 7 is equipped with the Easy Cappuccino frother / fine foam frother as standard.
    If the Easy Cappuccino frother / fine foam frother does not froth the milk, this means the frother is blocked. Remove the frother and clean it thoroughly.

    • Please note that the frother always has to be cleaned well after preparing (frothing) milk.
    • Tip: Use the special JURA Cappuccino Cleaner for cleaning.
    • Note: The fat content of milk does not influence frothing. It is also possible to use low-fat milk.
    • Tip: If you are not using a CLARIS Blue filter cartridge, run the descaling programme because calcium deposits in the pipes can impair steam preparation.