We welcome you as a visitor to our website and are pleased about your interest in our company. To give you a good overview regarding the handling of your personal data, we will make it transparent for you how we handle your data and which security measures are implemented on our part. In addition, you will be informed about your statutory rights in connection with the processing of this data.
We commit ourselves to the responsible handling of your personal data. Consequently, we regard it as a matter of course that we comply with the legal requirements, and in particular of the EU-General Data Protection Regulation (GDPR).
1.1 Name and Address of the Controller
The controller within the meaning of the GDPR and other national data protection laws of the European member states, as well as other data protection provisions is:
JURA Products Ltd. (company number 6212724)
2 Scope and Purpose of the Collection, Processing and Use of Personal Data
The GDPR defines personal data as “information relating to an identified or identifiable natural person”. Online identification characteristics such as IP addresses, are considered as personal data, provided that they are not specifically anonymized. We process your personal data for the following purposes:
- Displaying the correct content of the website
- Defence and recording of hacker attacks
- Optimising the website (adaptation of the website to your requirements)
- Newsletter distribution
- Enquiry via the contact form
- Opening a customer account
- Order (in the online shop)
- For the fulfilment of our contractual obligations with customers, suppliers and service providers
- Seminars and Online-Academy
- Conducting competitions
- Enquiry via JURA LIVE
- Preparation of usage statistics
2.1 Visiting the Website
When you visit our website, our servers temporarily store the following data in a log file, the so-called server log files:
- IP address of the enquiring computer
- Date and time of the access/retrieval
- Name and URL of the retrieved data
- Operating system of your computer and the browser you use
- Country from which the access to our website takes place
- Name of your Internet access provider
- Time zone difference to Greenwich Mean Time (GMT)
- Contents of the request (concrete site)
- Access status/HTTP status code
- Volume of data transmitted respectively
- Last visited website
- Browser settings
- Language and version of the browser software
- Activated browser plugins
The legal basis for the temporary storage of data and the logfiles is the legitimate interest. Legitimate interest exists, to
- deliver the contents of our website correctly
- optimise the contents of our website as well as the advertising
- provide prosecution authorities with the necessary information for prosecution in the case of a cyber attack
- further improve our offer and our website
- collect statistical data
- as well as for the processing of orders in our online shop
JURA would like to contact you occasionally to introduce products and services which could be of interest to you and to inform you about what’s new.
Therefore, you have the opportunity of subscribing to our newsletter via our website. For this, we need your e-mail address and your consent that you agree to the subscription of the newsletter.
To provide you with purposeful information and be able to address you personally, we also collect and process voluntarily provided information about you, such as first name and surname.
The legal basis for the processing of your data is the availability of your consent. With disclosure of the above stated data you agree that we can use these to send the newsletter, to keep you updated on product innovations, new advertising campaigns with Roger Federer or forthcoming events.
To register for our newsletter, we use the so-called double-opt-in method. That means that we, after you have provided your e-mail address, send an e-mail to the specified e-mail address, in which we ask you to confirm that you wish to receive the newsletter. The confirmation is made by clicking on an activation link contained in the e-mail.
Furthermore, data is collected about the date and time of the registration. We process this data based on legitimate interest. We require this data in order to be able to send you the newsletter.
Of course you have the choice of unsubscribing the newsletter at any time. In this case, simply click on the link «Unsubscribe Newsletter» in the received newsletter. The successful unsubscribing is confirmed by displaying a website. Please send your withdrawal to the following e-mail address: firstname.lastname@example.org.
We will store your personal data until you unsubscribe the newsletter.
2.3 Enquiries and Contact Form
You have the possibility of contacting us via our website using web-based contact forms or through our social media channel.
If you wish to contact us, the following information (* mandatory) is required, depending on the type of contact. All other information is voluntary:
- First name
- E-mail address*
- Reason for enquiry*
- Subject of the enquiry*
- EAN product code
- Contact partner
- Device name
The communication of fields marked as mandatory serves us to process your concerns. We also collect and process information you provided voluntarily in order to be able to supply you purposefully with information.
The legal basis for the processing of your personal data is our legitimate interest in this service. The information will be used for subsequent communication with you. The personal information submitted by using web-based contact forms may be processed as well to improve our service. If the contacting serves the performance of a contract to which you are the data subject, or in order to take steps prior to entering into a contract, this is an additional legal basis for processing your data.
You have the right to object to processing of your data at any time. Please send your objection to the following e-mail address: email@example.com.
2.4 Marketing Purposes
In addition to the processing of your personal data to complete your purchase transaction, we also use your data based on legitimate interest for the following purposes:
- to improve your shopping experience permanently and to design it customer-friendly and individual for you
- to communicate with you about your order
- as well as about certain products or marketing campaigns
- and to recommend products or services to you, which could be of interest to you.
If you do not wish this, you can object to the processing of your data at any time. If you object, we will no longer process your data for the purpose mentioned above. Please send your objection to the following e-mail address: firstname.lastname@example.org.
2.5 Competitions and Surveys
If you participate in our competitions or surveys through our social media channel or otherwise, we collect the data necessary for the purpose of conducting the competition or the survey. Usually, this data contains your name and contact information. The participation in our competitions or surveys and the collection of your data that comes with it, is voluntary.
The legal basis for processing your data is the fulfilment of a contract, to which you are a party. The data may also be processed in our legitimate interest, i.e. to improve our Website, to recommend products or services, which could be of interest to you and for collecting statistical data.
You have the right to object to processing of your data at any time. Please send your objection to the following e-mail address: email@example.com.
It is possible that we share your data with our competition partners, e.g. so that you receive your win. You can find detailed information in our conditions of participation for the respective competition.
2.6 In Connection with Customers, Suppliers, Service Providers
To fulfil our contractual and pre-contractual obligations, we process your inventory data and your contractual data (e.g. object of the contract, services received, contractual communication) with regard to our contractual obligations and services. The data processed, the nature, scope and purpose and necessity of their processing are determined by the underlying contractual relationship.
The legal basis for the processing of your data is the performance of a contract to which you are the data subject, or in order to take steps prior to entering into a contract.
If we store your data because of a contractual relationship with you, this data remains stored for at least as long as the contractual relationship exists, and at most as long as periods of limitation or possible claims from us are running or legal or contractual retention periods exist.
If you would like to avail yourself of services from our online shop, it is necessary that you provide us with the personal data necessary to process your order.
You have the choice of providing your data necessary for your order only once for this particular order or you can set up a customer account, where your data is stored for later purchases.
If you do not set up a customer account, we store your personal data for the purpose of contractual performance and into later as limitation periods for possible claims from our side are running or as long as legal or contractual storage periods remain.
Within the scope of order processing, the service providers engaged by us (carriers, logistics providers, as well as payment service providers) receive the necessary data for order taking and processing. This data also comprises, among others, your e-mail address and telephone number, to be able to, e.g. agree an individual delivery date with you. The responsibility for your data is in the hands of the payment service provider you have selected respectively. You can find more information about the data protection from these providers on their websites.
If you choose an online payment option such as a credit card or PayPal to buy a product, payment will be made via the online payment system of the respective provider. In this case, the processing of personal and payment data is made directly via the provider of the respective payment system. In this case we do not know or store your data. The respective data protection provisions of the respective provider of the online system apply in addition.
2.7.2 Setting up a Customer Account
With the setting up of a customer account you receive a password-protected direct access to your inventory data stored with us (e.g. name and address). You can view your completed, open and recently shipped orders in the customer account or manage your personal data and the newsletter.
To set up a customer account, you must provide the following information mandatorily:
- first name
- your e-mail address
The user accounts are not public and cannot be indexed by the search engines. When you have cancelled your user account, the data regarding the user account is deleted, unless the storage is necessary for commercial or tax laws. Its storage is necessary for commercial or tax laws. In the case of cancellation, it is your responsibility to secure your data before the end of the contract.
You only need to specify your invoice address as well as delivery address when you place an order. For your order we require your correct name, address and payment data. We require your e-mail address so that we can confirm receipt of your order and its dispatch, as well as generally so that we can communicate with you. We also use your e-mail address to identify you (as login name) when you log into your customer account.
2.7.3 Use of the Customer Account
You can use your customer account to log into your JURA Online-Shop.
When you set up a customer account or revise data already provided, the data provided by you is stored withdrawable in your account settings and can be used for further orders without re-entering it.
Your data is used to process your order when you have set up a customer account in our online shop, and to simplify further orders. To prevent unauthorised access to your data by third parties, the ordering process is encrypted via TLS technology.
Within the scope of the registration and new login, as well as use of our online services, we store the IP address and time of the respective user activity. Storage is carried out on the basis of our legitimate interests, as well as that of users for protection against misuse or other unauthorized use. The passing on of this data to third parties does not take place on principle, except when it is necessary to pursue our claims or there is a legal obligation to do this. We process usage data (e.g. the visited websites of our online offer) and content data (e.g. inputs in the contact form or user profile) for advertising purposes in a user profile, to fade in e.g. product information, proceeding from the services the user availed himself of so far.
When you apply for a position with us, we process your data to process your application.
We collect and process your data for the purpose of processing the application procedure. The processing can also take place via electronic channels by e-mail.
If we conclude an employment contract with an applicant, the transmitted data is stored for the purpose of processing the working relationship under compliance with the statutory provisions. If the application procedure ends without employment, your personal data is stored for three months for documentation purposes and is then deleted, if you have not given us consent to use your data for further application procedures with us.
The legal basis for the processing of your data is our legitimate interest on the processing of your application. You can object to this data processing anytime and withdraw your application. You can direct your withdrawal to the contact partner stated in the job application or to firstname.lastname@example.org.
If we conclude an employment contract with you, the transmitted data is stored for the purpose of processing the working relationship under compliance with the statutory provisions. If the application procedure ends without employment, your personal data is stored for three months for documentation purposes and is then deleted, if you have not given us consent to use your data for further application procedures with us.
We process and store your personal data only for the period which is required to achieve the storage purpose or the laws or provisions which we are subject to, provide for. If the storage purpose lapses or if a prescribed storage period expires, the personal data is blocked or erased routinely and corresponding to the legal provisions.
In addition we erase your data when you request us to do so on email@example.com and we do not have any statutory or other retention or security obligations for this data.
4 Disclosure to Third Parties
We disclose your personal data only when you have expressly agreed to this, we are obliged to do this by law or, as far as this is necessary within the scope of using the website as well as the processing of enquiries or for the possible provision of services requested by you.
The use of data forwarded to third parties is strictly limited to the legally required or contractually agreed purposes. These third-party companies are obligated to maintain your privacy in the same scope as we do. Furthermore, they are obligated to process your personal data corresponding to our instructions and to comply with the level of data protection within the EU. If the level of data protection in a country is regarded as not equal to Swiss standards, resp. within the meaning of the GDPR, we ensure, with the help of a contract, that your personal data is protected at any time in accordance with Swiss standards, resp. the GDPR.
We disclose your personal data especially to the following category of recipients:
- shareholders of the Group (compare imprint)
- service operators
- commercial partners, such as, e.g. distributors
In as far as we engage sub-contractors to provide our services, we undertake suitable legal arrangements as well as corresponding technical and organisational measures to ensure protection of your data in accordance with the relevant legal provisions.
Our website uses so-called cookies. Cookies are information which are transferred from our webserver or third-party webservers to the web browser of the user - yours - and are stored there for later retrieval. Cookies can be small files or other types of information storage.
With the help of a cookie, information and offers on our website can be optimised to your needs. Cookies allow us to recognize you when you visit our website. The purpose of this recognition is to simplify the use of our website for you. This is also our legitimate interest in processing your data.
We use temporary cookies. These are deleted automatically when you close the browser. These include, in particular, the session cookies. They store a so-called session ID, with which various enquiries of your browser can be assigned to the joint sessions. Thus, your computer can be recognized when you return to the website. We use this type of cookies to ensure the operation and functionality of our website.
In addition, we use persistent cookies. These remain on your hard disk beyond the session. We can make our offer userfriendly particularly thanks to these cookies.
Non-personal cookies do not transfer any personal data to us. For example, statistic cookies. They help us to understand how visitors interact with the websites by the fact that information is collected and reported anonymously.
We use security cookies to determine and avoid security risks. For example, we can use these cookies to store information about your web session. This way, we can prevent others from changing your password without your user name and your password.
We place advertising on other websites via advertising partners and we aim to show you only advertising which is of actual interest to you. In the process, so-called third-party cookies of these advertising partners are used, which are set by our website during the visit and are read-out by the respective advertising partner. Third-party cookies are temporarily stored files which are stored for a maximum of 540 days in your browser after the last page view and then expire automatically.
You can view and delete the cookies stored on your computer as well as configure the handling of cookies generally via the setting of your browser. You can obtain further information from the manufacturer or in the Help function of your Internet browser.
Acceptance of cookies is not a prerequisite for visiting our website. Most Internet browsers accept cookies automatically. If you do not want this, you can set up your browser so that it informs you about the setting of cookies and you only allow this in an individual case. You can also set your browser so that cookies are not stored on your computer or that you receive a warning when a new cookie arrives. Some browsers, for example, offer you the option of accepting first-party cookies but block third-party cookies.
Furthermore, cookies which have already been set, can be deleted at any time via an Internet browser or other software programs. This is possible in all common Internet browsers. You can declare the general rejection of cookies via the settings of your web browser. The exclusion of cookies can lead to functional limitations of this online offer.
You can inform yourself about this option for the most widely used browsers via the following links:
6 Pixels, Local Storage and Similar Technologies
Based on our legitimate interest, we apply within our website the “Vistior Action Pixel” of Facebook Inc., 1 Hacker Way, Palo Alto, CA 94025, USA (“Facebook”), to be able to measure the effectiveness of online marketing measures. Tracking pixels (which are also referred to as Clear GIFs, Web Beacons or Pixel Tags) are small code units which are installed in or on a website, mobile app or advertisement. These tracking pixels can enquire certain information about your browser and your device, such as for example, operating system, browser type, device type and version, linking website, visited website, IP address and other similar information. With its help we can track your actions after you have seen a Facebook advertisement and/or have clicked on it and then placed an order. This way, we can record the effectiveness of the Facebook advertisements for statistic and market research purposes. The thus recorded data are anonymous for us, that means that we can neither see any of your personal data nor amalgamate these with other information about you.
However, this data is stored and processed by Facebook. Facebook can therefore comprehend the behaviour of those who have clicked on an advertisement in the member section of Facebook and were transferred to our website. By using cookies, that is text files which are stored on your computer, Facebook can then identify you in the member section of Facebook and optimize the efficiency of advertisements, e.g. offer advertisements directed at target groups. This only concerns you when you have an account with Facebook and are logged into the member section of Facebook. If you are not a Facebook member, you are not affected by this data processing.
Facebook is certified under the EU-US and Swiss-US Privacy Shield agreements and thus offers a guarantee of compliance with European and Swiss data protection law. Further information in this context can be found at https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active.
General information regarding Facebook’s usage of data, your respective rights and the possibilities of protecting your privacy can be found in Facebook’s data use directive at https://www.facebook.com/policy. Specific information and details regarding Facebook’s Visitor Action Pixel and its functioning can be found in Facebook’s help section at https://www.facebook.com/business/help/651294705016616. If you want to object to the data collection through Facebook’s Visitor Action Pixel, you may do so via https://www.facebook.com/settings?tab=ads.
Our newsletter contains a tracking pixel. With a web beacon it is a non-visible graphic with a size of 1x1 pixel, which is in connection with the user ID of the respective newsletter subscriber. For each sent newsletter there is information about the used address file, the reference and the number of sent newsletters. In addition to this, it can be seen which addresses have not yet received the newsletter, to which addresses it was sent and for which addresses the dispatch failed. In addition, there is also the opening rate incl. the information which addresses opened the newsletter. And lastly the information, which addresses signed out. We use this data for statistical purposes and to optimize the newsletters with regard to contents and structure. This allows us to better orient the information and offers in our newsletter to the individual interest of the recipients. The tracking pixel is deleted when you delete the newsletter. To prohibit the use of the web beacon in our newsletter, please set your mail program, if this is not yet the case as standard, so that HTML is not displayed in the news.
7.1 Google Analytics
The information about your use of this website (including your IP address) generated by the cookie is transmitted to a Google server in the USA and stored there. Google is certified under the Privacy Shield Agreement and because of this, provides a guarantee of complying with the European and Swiss data protection law. (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).
Google uses this information for our order to evaluate your use of our website, to compile reports about the website activities and to provide further services for us linked with the website use and Internet use. The IP address transmitted from your browser within the scope of Google Analytics, is not combined with further data from Google.
We use Google Analytics only with activated IP anonymisation. This means that the IP address of the users is abbreviated by Google within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in cases of exception will the full IP address be transmitted to a Google server in the USA and then abbreviated there.
You can prevent the acquisition and transmission of the data created by the cookie and related to your use of the website (incl. your IP address) to Google as well as the processing of this data by Google, by downloading and installing the browser plugin available at the following link (http://tools.google.com/dlpage/gaoptout?hl=de). An Opt-Out cookie is set, which prevents the future acquisition of your data when visiting this website. However, we would like to point out to you, that you may not be able to use all functions of this website in full in this case.
Based on our legitimate interests (i.e. interest in the analysis, optimisation and economic operation of our online offer) we use the marketing and re-marketing services (in short “Google Marketing Services”) of Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA, or if you are a resident of the EU or Switzerland, Google Irland Limited, Gordon House, Barrow Street, Dublin 4, Irland) Google AdWords and Google Double Click and Google Tag Manager.
7.2.1 Google AdWords
Google AdWords sets a cookie on your computer («Conversion Cookie»), if you reached our website via a Google advertisement. However, we do not receive any information with which you can be identified personally. These cookies lose their validity after 30 days and do not serve personal identification. If you visit certain of our pages, and the cookie is not yet expired, we and Google can recognize someone has clicked on the advertisement and was thus transferred to our page. Each AdWords customer receives a different cookie. Cookies can therefore not be traced via the websites of AdWords customers. The information collected via the Conversion Cookie is used to prepare Conversion Statistics for AdWords customers who have opted for Conversion Tracking.
The information about your use of the website collected by the cookie are, as a rule, transmitted to a Google server in the USA and stored there. Your browser is assigned interest-relevant categories on the basis of the collected information. Google is certified under the EU-US and Swiss-US Privacy Shield agreements and thus offers a guarantee of compliance with European and Swiss data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).
We use the data about you, acquired with the above stated cookie (so-called Conversion-Tracking) for the following purposes:
- Target groups with common interests
- User-defined target groups with joint interests
- Target groups with buying intention
- Similar target groups
- Demographic and geographic orientation
You have the possibility to object to the interestrelated advertising by Google. To do this, you must call up, from each of the Internet browsers you use, the link www.google.de/settings/ads and make the desired settings there.
7.2.2 Google Tag Manager
We also use «Google Tag Manager», a service from Google Inc., to integrate and manage Google Analysis and Marketing Services on our website.
7.3 The Trade Desk
Please take note that data processing outside of Switzerland and the European Union can take place. We also do not have any influence on the handling and further use of the data collected through the use of this tool by Trade Desk.
The Trade Desk certified under the EU-US and Swiss-US Privacy Shield agreements and thus offers a guarantee of compliance with European and Swiss data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).
You can find further information about data protection at Trade Desk here: http://www.thetradedesk.com/privacy-policy/ If you do not wish that Trade Desk records and evaluates your user behaviour, you can prevent this by opening the following link: http://www.adsrvr.org/
8 Social Plugins
We use social plugins on our website. These are little programs or program packages with which software can be adapted and expanded according to own requirements. Many programs, such as graphic programs, media players or Internet browsers support the functions which the normal user requires in their basic version.
On our website we have links installed to our social media profiles with the following social networks:
- Facebook Inc., 1 Hacker Way, Palo Alto, CA 94025, USA
- Instagram Inc., 1601 Willow Road, Menlo Park, California 94025, USA
- Google +, a service operated by Google Inc., 1600 Amphitheatre, Parkway, Mountain View, CA 94043, USA
- YouTube, a service operated by Google Inc., 1600 Amphitheatre, Parkway, Mountain View, CA 94043, USA
When you visit our website and use one of the Social Plugins listed on the website, a direct connection will be established between your browser and the server of the social network concerned. Through this, the network receives the information, that you visited our website with your IP address and called up the link. When you call up a link to a network while you are logged in to your account with the concerned network, the contents of our page can be linked with your profile in the network, which means that the network can assign your visit to our website directly to your user account and we receive data of yours such as name, e-mail, place, list of friends and profile image. Through this data we can offer certain functions on the pages. If you wish to prevent this, you should log out before confirming corresponding links. An assignment takes place in any case when you log in to the corresponding network after operating the link.
Even if you are not logged in with the providers of the plug-ins while visiting our website, the data collected by the plug-ins can possibly be assigned to your respective user account. Through a plug-in, a cookie is set with an identifier every time the website is called up. As your browser sends this cookie unasked during every connection with a server of the respective provider, Facebook, Google and Instagram could, in principle, prepare a profile of which website the user belonging to the identifier, visits. If necessary, it would then be possible to again assign this identifier to a person at a later point of time - for example when logging in with the provider.
If you do not wish the assignment to you profile with the plug-in provider, you need to log out from the respective service before you visit our Internet site. In addition, you can select the function «Block cookies from third-party providers» in your browser settings, then your browser does not send cookies to the respective service of the social network. With this setting it is possible that, apart from the plug-ins, other crosspage functions of other providers do not function any longer. You can also prevent the download of social media plug-ins in total with a special add-on for your browser, e.g. with the script blocker “NoScript” (available at http://noscript.net/).
Furthermore, we use «Google + 1». Via the Google +1 button you and other users receive personalised contents from Google and our partners. Google stores both the information, which you have provided for a Contents +1 and information about the page which you looked at when clicking on +1. Your +1 can be faded in as references together with your profile name and your photo in Google Services, such as, for instance, in search results or in your Google profile, or at other places on the website and advertisements in the Internet.
Please see the data protection notice of the respective provider for further information about the purpose and scope of data collection, as well as the further processing and use of the data: there you can also find further information about your corresponding rights and setting options to protect your private sphere as well as your right to object to the establishment of user profiles:
9 Your Rights
You are fundamentally entitled to the right to request, rectification, erasure, restriction, data portability, objection and withdrawal with regard to your personal data. If you believe that the processing of your data violates the data protection law, or your data protection claims have been violated in any other way you can hand in a complaint with the Information Commissioner's Office (ICO).
Please contact firstname.lastname@example.org if you have any questions, suggestions and wishes.
10 Use of the Website by Minors
The website is directed at an adult audience. Minors, in particular children below the age of 16 years, are prohibited from transmitting their personal data to us, or to register for a service, unless they have the consent of their parents or legal representatives. If we discover that such data has been transmitted to us, this data will be deleted from our database. The parents (or legal representative) of the child can contact us and apply for the deletion or cancellation/deregistration. For this we need a copy of an official document which identifies you as parents or guardian.
11 Data Security
We undertake technical and organisational safety precautions to protect your personal data against manipulation, losses, destruction or against the access of unauthorized persons and to guarantee the protection of their rights and the compliance with the applicable data protection provisions.
The undertaken measures shall guarantee the confidentiality and integrity of your data as well as the availability and capacity of our systems and services when processing your data permanently. They should also reinstate rapid restoration of the availability of data and the access to them in the case of a physical or technical incident.
Our security measures also include the encryption of your data. The data traffic via this JURA website takes place encrypted via HTTPS. That means that all information that you enter online, are transmitted via an encrypted transmission route. As a result, this information cannot be accessed by unauthorized third parties at any time.
Our data processing and our security measures are continuously improved according to the technological development.
We also take our own, in-house data protection very seriously. Our employees and the service providers ordered by us are obligated to secrecy and compliance with the data protection provisions. Moreover, access to the data is granted them only as far as it is necessary.
12 Links to Websites of other Providers
Our website also contains links to the websites of partners and authorised JURA specialist retailers. In as far as links to the websites of other providers exist, we have no influence on their contents. Therefore, warranty or liability cannot be accepted for these contents. The respective provider or operator of the pages is always responsible for the contents of these sites. The linked sites were checked for possible legal violations and identifiable legal infringements at the time of the linking. Illegal contents were not apparent at the time of the linking. A permanent contextual content check of the linked sites is, however, not reasonable without concrete indications of a legal infringement. When legal infringements become known, such links will be removed immediately.