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General terms and conditions

Welcome to uk.jura.com

By accessing this website you agree to these Terms and Conditions. If you do not agree to be bound by these Terms and Conditions you may not use or access this website. The uk.jura.com website is provided solely for your personal use. You may not use this website for any commercial purpose.

References in these Terms and Conditions to "we", "us" and "JURA" are to JURA Products Ltd. (company number 6212724), registered office Vivary Mill, Vivary Way, Colne, Lancashire, BB8 9NW, United Kingdom.

Before you place an order, please read these Terms and Conditions carefully as they contain important information about your order.

1. Online Shopping

1.1 Every care has been taken to ensure that the photographic representation, description and specification of each product is accurate. However, while the reproduction of colours is a close representation, a slight variation in the actual goods may occur. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise.

1.2 By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. By placing an order you confirm that you are the person referred to in the billing details.

1.3 Visitors under the age of 18 should not register with this website or submit any information to us.

2. Acceptance of your Order

2.1 You can place an order in one of two ways, either online or over the telephone through our dedicated JURA Hotline.

2.2 Non-acceptance of an order may be a result of one of the following:
The product you ordered being out of stock - see 7. Product Availability/Information below
Our inability to obtain authorisation for your payment
The identification of a pricing or product description error
Failure to meet the eligibility to order criteria set out in the Terms and Conditions
We reserve the right to reject acceptance of any order at any time in our absolute discretion

2.3 Online

2.3.1 Shortly after you have placed an order with us, an email will be sent to you acknowledging the exact details of your order. This email is not an order confirmation or order acceptance from JURA. Should you not receive an acknowledgment within 5 business days, please contact our JURA Hotline by calling +44 1282 868 266 from your mobile and internationally, or 0800 652 5527 from a UK Landline. Lines are open Monday to Friday 8:30am – 5:00pm. We are closed on weekends and Bank Holidays.

2.3.2 Acceptance of an order placed by you online and the completion of the contract between you and JURA will take place when your order is despatched, unless you have cancelled the order in accordance with the order cancellation instructions set out below.

2.4 Over the Telephone

2.4.1 A member of our JURA Hotline team will be delighted to help you place an order over the telephone, advise you on the range of merchandise we offer on our website and help you with queries about payment.

2.4.2 Our JURA Hotline team is available Monday to Friday 8:30am - 5:00pm. We are closed on weekends and Bank Holidays. Please call 0800 652 5527* or +44 1282 868 266 (Mobile/International).

*National rates for UK landlines and mobiles apply. As some mobile and other network call charges may vary, please refer to your service provider for more details.

2.4.3 Where you place an order over the telephone, you will be given a customer reference number as an acknowledgement of your order. Please note that your order is not accepted at this stage. We accept your order for an item ordered over the telephone at the point of your order being despatched, unless you have cancelled the order in accordance with the order cancellation instructions set out below.

2.4.4 Telephone calls may be recorded for security and service monitoring purposes.

3. Order Cancellation

3.1 If you wish to cancel your order placed online or over the telephone, please contact our JURA Hotline team by:
Calling 0800 652 5527 or on +44 1282 868 266 (outside UK and mobile). Lines are open Monday to Friday 8:30am - 5:00pm. We are closed on weekends and Bank Holidays.
Forwarding your acknowledgement email to us at web@uk.jura.com stating your intention to cancel the order.
Alternatively, you may cancel your order by returning the goods along with the completed returns form within 14 days of receipt.

3.2 It may not always be possible to stop an order from being despatched, as we endeavour to process orders immediately. If your order has already been despatched, please refuse to accept delivery or return the goods to us. Please note that your right to return goods does not apply to certain products. Further details are set out in our Returns Policy in section 4.

3.3 In order to change the details of your order, you must notify us within 30 minutes of your order being placed. Please have the order number to hand. After this time we are unable to amend your order as we endeavour to process orders immediately, therefore we would request that you return the goods once they have been delivered - please see section 4 for our returns procedure.

4. Returns

4.1 Returns Policy

4.1.1 The Returns Policy is for goods purchased on the website or over the telephone.

4.1.2 Unwanted goods may be returned for a refund. Please return them in their original condition, unused (with their original packaging in good condition), with all labels still attached within 14 days of receipt of your goods using the returns form provided.

The following items may not be returned:
Care products such as filters, cleaning and descaling tablets, and cappuccino cleaning liquid which has been opened.

4.1.3 Please ensure you return the goods to us in their original packaging. Although your statutory rights as a consumer will not be affected, the goods are second hand without the packaging and we may not therefore be able to process your return. You can take the goods out of the packaging to check suitability, but don't throw it away and please return it with your goods.

4.1.4 Refunds will be made for the original purchase amount against the original form of tender. If you are returning products purchased via PayPal, the original amount will be processed into your PayPal account. Postage or other return costs will be the customer's responsibility except in the case of damaged, faulty or incorrectly supplied goods.

4.1.5 When returning goods on which you have received a discount or special offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly. Additionally, any free promotional gift issued with an order must also be returned if you are returning those goods.

4.1.6 None of the above terms affect your statutory rights or your rights under the Consumer Protection (Distance Selling) Regulations when goods are faulty or incorrectly supplied. In the unlikely event of this being the case, please return the goods to us.

4.2 Returns Procedure

4.2.1 To return unsuitable purchase(s), include a completed returns form with the goods and return it to our address (return address below). We strongly recommend that you retain your receipt from your chosen carrier until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.

4.2.2 All returns should be sent to:
JURA Products Ltd.
Customer Returns
Vivary Mill, Vivary Way
Colne, Lancashire
BB8 9NW
United Kingdom

If you would like to discuss the return of any item, or have any further questions about our Returns Policy please contact a member of our JURA Hotline team by calling +44 1282 868 266 from your mobile and internationally, or 0800 652 5527 from a UK Landline.

5. Payment Methods

5.1 We only accept payment for orders in £ sterling.

5.2 We accept payment by Maestro, MasterCard, Visa and Visa Debit, and PayPal. You will find additional Terms and Conditions for PayPal payments at www.paypal.co.uk. (JURA is not responsible for the content of external websites).

5.3 We accept payment only from credit or debit cards registered in the United Kingdom or The Republic of Ireland.

5.4 Please note, we cannot guarantee the security of data which you send us by email. Accordingly, please do not send us payment information using email. For details of the security measures we employ, please read our Security and Privacy policy.

5.5 Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us when placing an order.

5.6 Please note that JURA does not accept cash or cheques as payment online or over the telephone.

6. Pricing Policy

6.1 All prices shown on the website are in £ sterling and are inclusive of VAT, where applicable. Prices may change and offers may be withdrawn at any time.

6.2 Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered, we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we may treat your order, in respect of the incorrectly priced item, as cancelled.

7. Product Availability / Information

7.1. We feature products on our website that have been carefully selected for Online Shopping. Once an item is sold out, it will be taken off the website at the earliest opportunity and may not be available again.

7.2. Prices of products may change from time to time. If items you order are out of stock, subject to a delay, or sold at a higher price than shown on your order, we will contact you at the email address or telephone number you provided when placing your order. If we are unable to contact you via telephone or email, we will cancel the part of your order that is unavailable or incorrectly priced and will continue to process the remaining items on your order (where applicable).

7.3. All items are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than the item it is replacing. Substitutions will only be made with your prior consent. If a replacement item is of greater value, you will be liable to pay for the difference in product values.

8. Delivery Information

Please note that the below delivery information applies only to orders placed online through uk.jura.com or telephone orders made through the JURA Hotline team.

8.1 Delivery Timing

8.1.1 Please note that JURA cannot guarantee specific delivery dates and therefore please allow up to 5 working days for delivery within UK unless alternative dates are stated in the product description. This is subject to goods being in stock and payment authorisation. We are unable to guarantee delivery earlier than this time frame.

8.2 UK Delivery

The following delivery charges apply to UK addresses:

8.2.1 Standard Delivery (1 - 5 working days) £4.95 per order where total order value is less than £75.00, free delivery for all other orders. Standard delivery is available within the UK. All timings are subject to successful payment authorisation.

8.3 Channel Islands and International Delivery

8.3.1 We regret we do not accept any orders for delivery outside UK Mainland or The Republic of Ireland.

9. The Website

9.1 We may change the JURA website and correct or update information (including product information) on it or change these Terms and Conditions at any time without notice.

9.2 Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any information provided on the website.

9.3 You may access and use the website for your personal, non-commercial use. Provided you retain all copyright and proprietary notices, you may:

9.3.1 retrieve and display the content of the website on a screen;
9.3.2 print copies of the content for your own personal use; and
9.3.3 store the content in electronic form (except that you may not store it on any server or other storage device connected to a network).

9.4 You may not use this website or its contents:

9.4.1 for commercial purposes;
9.4.2 for resale purposes including the systematic extraction and/or re-utilisation of any part of the contents of this website (e.g. item listings, descriptions, prices);
9.4.3 to download (other than page caching) or modify the website, or any portion of it;
9.4.4 to interfere with or disrupt any network or website connected to this website or gain unauthorised access to other computer systems;
9.4.5 to interfere with the enjoyment or use of the website by any other person;
9.4.6 for any purpose which is unlawful.

9.5 In addition you may not, in relation to this website, use any:

9.5.1 data mining, robots, or similar data gathering and extraction tools;
9.5.2 framing techniques to enclose the trade marks, logos and other proprietary images, text layouts and formats which we use on the website;
9.5.3 meta tags or any other "hidden text" which uses our name or trade marks.

9.6 Using this website does not give you permission to link to it or to use any of the trade marks, designs, get-up and/or logos contained within it.

9.7 We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. The website is provided "as is". Accessing the website is entirely at your own risk.

9.8 You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.

9.9 This website and its content including all text, graphics, logos, button icons, images, data compilations and software used in connection with this website, is our property and is protected by copyright, trade marks, database rights and other intellectual property rights.

9.10 This website may include links to third party web sites ("Third Party Site(s)") from time to time. You acknowledge and agree that we will not be responsible for the availability of such Third Party Sites and will not be responsible or liable for any content or services available from such Third Party Sites. You should check the privacy statements and Terms and Conditions of use of Third Party Sites accessible from this website.

10. Liability and Indemnity

10.1 We do not exclude or limit our liability or the liability of any other person for fraudulent misrepresentation or for death or personal injury resulting from our or their negligence. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use or misuse of the website or hotline team. We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website or customer services (including without limitation, any such loss arising out of or in connection with any order placed on the website or through the hotline team, whether or not accepted by us).

10.2 You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you.

10.3 We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.

11. Privacy and Communications

11.1 When you place orders online or by telephone, we collect certain personal and transactional information (e.g. name, address, email address, credit/debit card details) from you. For details on how we use this information, please read our Security and Privacy policy.

11.2 To fulfil our obligations to you under these Terms and Conditions, we communicate with you by email and by posting notices on the website. You agree to receive communications from us electronically in this way and that electronic communications will satisfy any legal requirement for communications to be in writing.

12. Jurisdiction

These Terms and Conditions and all matters connected with any order you place on our website or over the telephone are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with or arising out of the website or your use of customer services or any order you place on the website or through the hotline.

13. General

13.1 We may change these Terms and Conditions at any time. If any of these Terms and Conditions are invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect.

13.2 We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

13.3 If you breach these Terms and Conditions and we take no action, we will still be entitled to use our rights and remedies in other situations where you are in breach.

14. Customer Support

Please contact our uk.jura.com Customer Service team in the event of any queries:
0800 652 5527* (UK Landline) or +44 1282 868 266 (Mobile/International).
Fax: +44 1282 863 411
Lines are open Monday to Friday 8:30am - 5:00pm. We are closed on weekends and Bank Holidays.
Email: web@uk.jura.com

*National rates for UK landlines and mobiles apply. As some mobile and other network call charges may vary, please refer to your service provider for more details.

15. WEEE Guidelines

Recycling household electrical equipment - customer statement.
With effect from July 2007, the UK's Waste Electrical and Electronic Equipment (WEEE) Regulations require that all producers of electrical equipment are now obliged to pay for recycling of household electrical goods, where previously this bill was met by councils or items were not recycled at all. These regulations also require that all retailers both actively assist in delivering a UK wide WEEE collection infrastructure and encourage the participation of consumers in recycling electronic equipment.

So that you can get your waste electrical goods recycled, we have contributed towards a national fund to assist local councils to further develop their existing waste electronics collection facilities, which will in turn allow producers of this equipment to meet their obligations.

Not all council sites are suitable to collect all types of waste electrical goods but to find out your nearest participating site (including other collection facilities that may not be operated by the council) and for advice on all aspects of recycling at home, please visit www.recycle-more.co.uk. Don't forget to have your postcode ready to use in the "recycling facilities" locator.

Electronic waste is one of the fastest growing waste streams and much of it can be recycled and resources recovered to make new consumer goods. To remind consumers of the collection methods available which in turn allow recycling to take place, all electrical items sold now carry the "crossed out wheeled bin" symbol. To ensure your waste electronics don't contribute to damaging the environment, please use www.recycle-more.co.uk and recycle today.

Compliance with the UK Waste Electrical and Electronic Equipment Regulations:
In order to partially meet our obligations as a distributor as defined in the UK Waste Electrical and Electronic Equipment (WEEE) Regulations (SI 2006 No. 3289 - 11 December 2006) (referred to hereafter as "the WEEE Regulations"), we have opted to become a full member of the Distributor Take back Scheme (DTS). Membership of the DTS is defined in regulation 35 of the WEEE Regulations and delivers exemption from the requirements of regulation 31 (to "ensure that WEEE from private households can be returned to him free of charge and on a one-to-one basis") and regulation 34(1) (maintenance of records).

As a member of the DTS, we have made a financial contribution toward the development of the network of Designated Collection Facilities (DCFs) instead of offering instore take back of WEEE. This financial contribution is described in paragraphs 83 to 88 of the UK WEEE guidance, and has been used to improve the WEEE collection facilities located at Local Authority Civic Amenity sites. In addition, through our support of the national recycling website, recycle-more.co.uk, we will also meet our obligations under regulation 33 to make information available to users of EEE in private households on:

the requirement on each Member State under Article 2 of the Directive to minimise the disposal of WEEE as unsorted municipal waste and to achieve a high level of collection of WEEE for treatment, recovery and environmentally sound disposal;

  • the collection and take back systems available to them;
  • their role in contributing to the reuse, recycling and other forms of recovery of WEEE under these Regulations;
  • the potential effects on the environment and human health as a result of the presence of hazardous substances in EEE;
  • and the meaning of the crossed out wheeled bin symbol.

16. Our Details

JURA Products Ltd. Registered in England: 6212724
Registered office:
Vivary Mill, Vivary Way,
Colne, Lancashire,
BB8 9NW
VAT number: 880024250